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Your Stay

One of the most unique features of our Heart Hospital is our high-touch approach to providing an unparalleled patient experience, starting before you arrive and continuing well after you return home. We provide a seamless continuum of care as one of our many approaches to raising the standard of cardiac care.

When you first arrive, you’ll pull up to our one-stop arrival area with complimentary valet parking—because whether you’re coming in for a routine procedure or a cardiac emergency, there’s no time to waste when it comes to your heart. Our concierge welcome service will greet you at the door and direct you to a patient navigator who can take you where you need to go.

Support services

The Heart Hospital is committed to supporting you in every way we can—before, during and after your stay. That’s why we offer the following patient support services:

Care that follows you home

Our Follow Your Heart program

Your health is our top priority, even after you leave the hospital. That’s why we created Follow Your Heart, a free, optional home care service for many cardiac surgery patients where nurse practitioners and physician assistants help keep you where you’re most comfortable—at home.

Learn more

Educational programs and support groups

While at the Heart Hospital, you and your loved ones will receive comprehensive information on your condition and your personalized treatment plan. After your discharge from the hospital, you and your family are encouraged to attend our ongoing educational programs and support groups. Topics are designed to help you return to your daily activities and maintain a heart-healthy lifestyle. For information on patient education and cardiac support groups, call (516) 562-8410

Patients with a left ventricular assist device (LVAD) are invited to attend a support group on the second Tuesday of each month at 10:30am in Tower Conference Room at North Shore University Hospital, entrance #1.  The program is designed to provide support and education to patients and their families to promote optimum health and well-being. For more information, call Dr. Margaret Mulligan at (516) 562-3207.

In addition, we connect patients with organizations managed by others who have experienced cardiac surgery. The following organizations are able to provide additional support:

Mended Hearts, Inc./Mended Little Hearts: a national and community based organization that provides individuals who experienced heart surgery or heart disease an opportunity to encourage and support patients with similar conditions. The Mended Heart volunteers conduct hospital visits while a patient recovers, online check-ins and additional support through phone conversations. Learn more about this organization.

WomenHeart is a national coalition for women with heart disease that provides educational information, support and additional services. Learn more about this organization.

Cover of booklet with smiling man in white shirt and smiling woman in red shirt says cardiac surgery: patient and family guide
Needing cardiac surgery comes with lots of questions
We understand—so we're here with answers. Our cardiac surgery patient guide offers comprehensive information on your surgery, including what to expect before and after, self-care once you're home, as well as community resources and support groups.
Download here
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