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We pride ourselves on service excellence. If there is anything we can do to make your stay better, please speak to your doctor, nurse or a hospital staff member. If you need additional assistance during your stay, please call patient advocacy at (718/516) 470-8792. After your stay, please contact Quality Management at (718/516) 470-7448.

If hospital staff cannot resolve a problem or issue, you may contact:

New York State Department of Health by mail or by phone:

Mail:
New York State Department of Health Centralized Hospital Intake Program 
433 River Street, 6th Floor 
Troy, NY 12180

Phone: (800) 804-5447 
Email: [email protected]

You also can report an issue to The Joint Commission’s Office of Quality and Patient Safety. 
Website: jointcommission.org

To mail or fax a complaint, print a Quality Incident Report from The Joint Commission’s website.

Mail:
Office of Quality and Patient Safety, The Joint Commission
One Renaissance Boulevard
Oakbrook Terrance, IL 60181

Phone (800) 994-6610 
Fax: (630) 792-5636 
Email: [email protected]